Factor·In

Privacy policy

Effective: [DATE OF LAUNCH TBD]
Last updated: [DATE OF LAUNCH TBD]

Factor.In is a product of Junket Holdings, LLC, a New Jersey limited liability company (“Factor.In,” “we,” “us,” or “our”). This Privacy Policy explains what information we collect when you use Factor.In, why we collect it, and what we do — and don’t — do with it.

We wrote this in plain English. If anything is unclear, email us at support@factorin.com and we’ll answer.

The short version

  • We collect the information we need to run the service, bill you, and keep your account secure. Nothing else.
  • We do not use or share your private content to train AI models — ours or anyone else’s. When you dispatch runs to third-party AI providers, those providers receive your inputs to execute the work; what they do with those inputs is governed by their own terms, which we summarize below.
  • We use cookies to keep you signed in, remember your preferences, and understand how the service is used. You can control these in your browser.
  • We do not sell your personal information. We do not share it with advertisers.

1. Information we collect

Information you give us:

  • Account information: name, email address, password (stored hashed), and billing details if you subscribe to a paid plan.
  • Library content: the documents, notes, plans, prompts, recipes, tasks, and other materials you create, edit, or publish in Factor.In.
  • Communications: messages you send us through support, feedback, or other channels.

Information collected automatically:

  • Usage information: pages viewed, features used, timestamps, and similar activity data.
  • Device and connection information: IP address, browser type, operating system, and general location inferred from IP (city or region level, not precise geolocation).
  • Cookies and similar technologies: see Section 6.

Information from third parties:

  • Payment information from our payment processor (we do not store full card numbers).
  • Authentication information if you sign in through a third-party provider.

2. How we use information

We use the information we collect to:

  • Provide, maintain, and improve Factor.In.
  • Create and manage your account.
  • Process payments and send billing communications.
  • Send you service updates, security alerts, and important notices.
  • Respond to your support requests.
  • Detect, prevent, and address fraud, abuse, and security issues.
  • Comply with legal obligations.
  • With your consent, send you optional product updates or newsletters.

We do not use your private library content to train AI or machine learning models, and we do not share your private content with third parties for their AI training. We do not use your content for advertising. We do not read your private content except when we need to investigate a specific abuse report, respond to a support request you initiated, or when required by law.

Content you publish to a public library is a separate matter — see Section 7.

3. How we share information

We share information only in these situations:

With AI providers you choose. When you dispatch a run, your task, library context, and any specified inputs are sent to the AI provider you select (such as OpenAI, Anthropic, or Google) so the provider can execute the work and return results. Each provider has its own privacy and data-handling terms. Two situations:

  • When you use your own API keys (“BYOK”), your relationship with the AI provider is direct and governed entirely by that provider’s terms. You should review the privacy practices of any provider you use.
  • When you use our API keys, we send your inputs to the provider under Factor.In’s account. We select provider settings and account tiers designed to prevent training on prompt inputs where the provider offers that option, but we cannot guarantee any provider’s practices universally. We will name the providers we use and summarize their relevant terms in-app.

With service providers who help us operate Factor.In, such as cloud hosting, payment processing, email delivery, and error monitoring. These providers only access the information they need to perform their work for us, and they are contractually required to protect it.

When you publish content publicly. Content you publish to a public library is visible to anyone. See Section 7.

When required by law, such as in response to a valid subpoena, court order, or other legal process. We will notify you before disclosure unless prohibited by law.

In connection with a business transaction. If Factor.In is acquired, merged, or reorganized, your information may be transferred as part of that transaction. Any successor will be bound by this Privacy Policy or provide you notice of changes.

We do not sell your personal information. We do not share it with advertisers or data brokers.

4. Data retention

We keep your account information and library content for as long as your account is active. If you delete content, we remove it from active systems promptly and from backups within 30 days. If you delete your account, we remove your personal information within 30 days, except for records we are required to keep for legal, tax, or accounting purposes.

Content you publish to a public library may remain available to others who have downloaded or forked it, even after you delete it from your account. This is inherent to public publishing and works similarly on platforms like GitHub.

5. Data security

We use industry-standard measures to protect your information, including encryption in transit and at rest, access controls, and regular security reviews. No system is perfectly secure. If we experience a data breach that affects your personal information, we will notify you as required by law.

6. Cookies and similar technologies

We use cookies and similar technologies to:

  • Keep you signed in.
  • Remember your preferences.
  • Understand how Factor.In is used, so we can improve it.
  • Detect and prevent fraud and abuse.

We use both first-party cookies (set by Factor.In) and a limited number of third-party cookies (set by service providers we use for analytics and error monitoring). We do not use advertising cookies or share cookie data with advertising networks.

You can control cookies through your browser settings. Disabling essential cookies may prevent parts of Factor.In from working correctly.

7. Public content

Factor.In lets you publish libraries and content publicly. When you publish content:

  • It becomes visible to anyone who visits Factor.In or accesses our public content through the API.
  • Others may view, download, copy, or fork it in accordance with the license you select.
  • The license you select applies to the content. Factor.In does not claim ownership of your content or grant additional rights beyond what your chosen license allows.
  • Metadata about the content (title, author, publication date, license) is also made public.
  • Because published content is public, it may be accessed and used by third parties — including for AI training — in accordance with the license you chose. If this concerns you, choose a license that restricts such use, or keep the content private.

If you later unpublish content, it becomes inaccessible through Factor.In going forward, but anyone who accessed or forked it while it was public may retain their copy.

8. Your rights

You can:

  • Access and review the information in your account at any time by logging in.
  • Correct inaccurate information in your account settings.
  • Export your library at any time, in full, in plain markdown.
  • Delete your account and associated personal information by contacting us or using the account-deletion tool in your settings.
  • Opt out of non-essential marketing communications by using the unsubscribe link in any such email.

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete it, and the right to opt out of any sale or sharing. We do not sell personal information. To exercise your rights, contact us at support@factorin.com.

9. Age restriction

Factor.In is for users 18 years of age or older. We do not knowingly collect information from anyone under 18. If we learn that we have collected information from someone under 18, we will delete it.

10. Service availability

Factor.In is currently offered to users in the United States only. We store data in US regions. If you access Factor.In from outside the United States, please be aware that your information is processed in the US.

11. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the service before the changes take effect. Continued use of Factor.In after the changes take effect means you accept the updated policy.

12. Contact

Questions about this policy or your information:

Junket Holdings, LLC
2 Kiel Avenue #177
Kinnelon, NJ 07405
support@factorin.com